The importance of affectability
A close friend told me about a parent meeting at her daughter's preschool. From the parent group came the question of whether something the parents could contribute. "Do you want us to try to influence the politicians, for example?" One of them asked.
It was clear that something was glaring in the teachers' eyes when this came to speech. One of them went out and got a piece of paper. They had received the answer to last year's user survey - NKI survey as it is often called. 40 % of preschool parents had answered the questionnaire. The three teachers were a bit distressed. Most of it had been good or very good - but part of the questionnaire had not received enough high marks, namely the part with the heading suggestibility.
This was remarkable. My friend's experience is that they have the opportunity every day to ask questions and make suggestions. These are always taken seriously and the information from the activity can be obtained from the teachers themselves, on clear message boards and online. There is also a well-functioning user council for this.
“One of the questions during this part of the survey,” said one of the teachers, “is how much confidence you as a parent have for the political leadership of the business. There we received the lowest grade in the entire survey. "
My friend was falling off the little toy chair he was sitting on.
The preschool teachers had thus been judged on how high the parents' confidence in the local politicians - the principal of the activity! Due to low grades, the staff - from the same client - had been commissioned to improve in this area…!
For me, the concept changes responsiveness of utmost importance - from what affectability parents experience, to which affectability teachers are apparently attributed to in the organization.
While I think many businesses attach an excessive importance to NKI investigations, and treat them as if it were reality itself rather than an indication, I should not dwell on it now.
But in user surveys, the questions are of utmost importance in general, and for how the answer should be interpreted and handled in particular. Unless the politicians do not suspect that the teachers are running a dirty campaign against them (which is not true - my friend has never heard the staff complain or insinuate any such thing), it is entirely the reverse that the teachers should be responsible for increasing the confidence of their own clients. Although this has not been said straight out, it is difficult to ignore that this is how the questionnaire response has been interpreted.
If the business is expected to improve within a certain area, the workability of the staff in that area is crucial. I also think that you should think about both once and twice before randomly summing the survey responses and making an overall assessment based on the sum. Finally, of course, one should refrain from "taking care" and asking a question that is not related to the objectives of the survey in general.